Privacy Policy

1. Introduction

Welcome to Globe Assist. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.globeassist.in and use our flexi-workforce and content partner services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

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Globe Assist operates as:

India's first curated flexible workforce solution designed exclusively for the travel, events, and wedding industries. We connect businesses with skilled freelance professionals including telecallers, tour managers, ground operators, and content creators.

2. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use our services.

Personal Information You Provide:

Contact Information: Name, email address, phone number, company name, and WhatsApp contact details
Business Information: Company details, industry sector, project requirements, location preferences
Professional Information: For freelance partners - work experience, skills, certifications, portfolio, references
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Communication Data: Messages, inquiries, feedback, and correspondence with our team
Verification Documents: ID proofs, background verification documents for freelance professionals

Information Automatically Collected:

Usage Data: Pages visited, time spent, features used, and interaction patterns
Device Information: IP address, browser type, operating system, device identifiers
Location Data: General geographic location based on IP address
Cookies and Similar Technologies: Data collected through cookies and tracking pixels

3. How We Use Your Information

We use the information we collect for various purposes to provide and improve our services:

Service Delivery: To match clients with appropriate freelance professionals, manage bookings, coordinate projects, and ensure quality service delivery
Communication: To respond to inquiries, provide customer support, send project updates, and share important notifications
Verification and Safety: To verify the identity and credentials of freelance professionals, conduct background checks, and ensure platform integrity
Payment Processing: To process transactions, issue invoices, and manage billing
Platform Improvement: To analyze usage patterns, enhance user experience, develop new features, and optimize our services
Marketing and Promotions: To send newsletters, promotional offers, industry insights, and service updates (with your consent)
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions
Quality Assurance: To monitor project execution, collect feedback, and maintain service standards

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Minimum Lead Time:

We require a minimum 7 days' lead time for projects to ensure proper vetting, briefing, and quality assurance of deployed professionals.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Matching: Client requirements are shared with relevant freelance professionals to facilitate project matching. Professional profiles are shared with clients for approval
Service Providers: We engage third-party companies for payment processing, background verification, communication services, and analytics
Business Partners: With trusted partners in the travel, events, and wedding industries for collaborative projects (with appropriate consent)
Legal Requirements: When required by law, court order, or government regulation, or to protect our rights and safety
Business Transfers: In connection with mergers, acquisitions, or sale of assets, your information may be transferred (you will be notified)
With Your Consent: We may share information for any other purpose with your explicit consent

All third parties with whom we share information are required to maintain the confidentiality and security of your data in accordance with applicable laws.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Encryption of data in transit and at rest using industry-standard protocols
Secure servers with regular security updates and monitoring
Access controls limiting employee access to personal data on a need-to-know basis
Regular security audits and vulnerability assessments
Secure payment processing through PCI-DSS compliant providers
Background verification and confidentiality agreements for team members

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Important:

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to continuous improvement of our security measures.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

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Retention Periods

Active Users: Information is retained while your account is active and our services are being used

Project Data: Project-related information is retained for a minimum of 3 years for quality assurance and dispute resolution

Communication Records: Correspondence may be retained for up to 5 years for reference and legal compliance

Financial Records: Payment and billing information is retained as required by tax and accounting regulations (typically 7 years)

Inactive Accounts: After 2 years of inactivity, we may archive or delete account information after appropriate notice

You may request deletion of your information at any time, subject to legal retention requirements.

7. Your Rights and Choices

You have certain rights regarding your personal information. Depending on your location and applicable laws, these rights may include:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Data Portability: Request a copy of your data in a structured, machine-readable format
Objection: Object to processing of your information for certain purposes
Restriction: Request restriction of processing under certain circumstances
Withdraw Consent: Withdraw consent for marketing communications at any time
Opt-Out: Unsubscribe from promotional emails using the link in each message

To exercise these rights, please contact us at hello@globeassist.in. We will respond to your request within 30 days. Identity verification may be required to protect your information.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our services and to improve user experience.

Types of Cookies We Use:

Essential Cookies: Required for basic website functionality, authentication, and security
Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data
Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services. Most browsers accept cookies automatically, but you can modify your browser settings to decline cookies if you prefer.

9. Third-Party Services

Our website and services may contain links to third-party websites, services, or integrations, including:

Social media platforms (Instagram, Facebook, LinkedIn)
Payment processors for secure transactions
WhatsApp Business for communication
Background verification services
Analytics and tracking tools

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Important Notice:

We are not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party sites or services you visit. These third parties have their own privacy policies governing how they collect and use your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

Update the "Last Updated" date at the top of this policy
Notify you via email or prominent notice on our website for material changes
Post the updated policy on our website at www.globeassist.in/privacy
Provide a reasonable notice period before the changes take effect

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.